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Coronavirus Trading Updates

Our ways of trading from the 1st of September 2020

FACE-TO-FACE IN THE SHOP
Monday - 2pm until 6.30pm
Tuesday - 2pm until 7pm
Wednesday - 2pm until 6.30pm
Thursday - 2pm until 7pm
Friday - 2pm until 6.30pm
Saturday - 9am until 5.30pm
Sunday - Closed

If you are planning on coming to the shop, please help us by...
... not coming if you feel unwell.
... using the hand sanitiser.
... allowing a member of staff to take your temperature.
... abiding to 2m social distancing wherever possible.
... wearing a face-covering at all times.

We can accommodate 6 customer bubbles in the shop at any one time (i.e. one customer with up to two other people).

Q. Can I still make an appointment if I want to try something?
A. Yes. Appointments are taking priority, so we advise you to make a timed appointment to avoid disappointment.

Q. What if I come to the shop and 6 customer bubbles are already in the shop.
A. It's unlikely, but if it happens, we will you take your name and number... you can sit in your car... and we will call you as soon as someone leaves the shop.

PHONE ORDERS
We are open on the phones on 01524 410202 from 10am until 5.30pm Monday to Saturday

CLICK & COLLECT
We are offering Call/Click & Collect between 10am and 5.30pm Monday to Saturday on 01524 410202

VIDEO CALLS
We can do video calls between 10am and 5.30pm Monday to Saturday.
Call us on 01524 410202 to arrange.

ONLINE
We are always open online.

PROMENADE SERVICES

Guitar Re-strings
Good news we are doing re-strings again (as of 15th of July).
We are only doing straight re-strings only (no set-ups, intonations or adjustments at the moment).
Guitars must be brought in to the shop in a gig bag.
Due to the 72 hour quarantine rules, turnaround wil be around a week.
Restring with standard strings is £25 and Elixir strings is £35.

Promenade Music Gift Vouchers
Available at https://www.promenademusic.co.uk/gift-vouchers

Music School
Re-opened, click on the link to see how we are operating.
https://www.promenademusic.co.uk/promenade-news/promenade-music-school-re-opens

Printed Sheet Music

Open in the shop in the shop (see opening times above).
Available online at Promenade Music Sheet Music Online.

Repairs, Service & Call Outs
Back open but a limited service.

Moving & Storage Service
Re-opened
https://www.promenademusic.co.uk/Delivery-Service

Musical Instrument Rentals
Currently Closed

Hires
Back open but a limited service.

Installations
Currently Closed

Instrument Valuations
Currently Closed

Piano Restoration
Currently Closed

Location & Mobile Recording
Currently Closed

For any further information, please call us on 01524 410202.

For further updates, see our Facebook page: www.facebook.com/promenademusic