Promenade Music - "One of the Largest and Best Stocked Music Shops in the North of England"
Sales & Customer Service:01524 410 202

DELIVERY INFORMATION


Online Orders

Many of the items on our website have free delivery. For those items that do not have free delivery, a product bought online [below 30kg] will be charged at our standard delivery cost of £10 for Mainland UK. In the majority of cases, this service is provided by Parcelforce and is a ‘next working’ day, fully insured service. Larger items may require us to use Parcelforce’s 48 Hour Large Service.

Please Note:
(1) Saturdays, Sundays and British Bank Holidays are NOT considered as Working Days as far as our deliveries go.
(2) Items over 30kg may be charged at a higher rate.
(3) The term Mainland UK ‘Does Not’ include the islands around the UK (e.g. the Isle of Man, the Channel Islands, the Hebrides, Isle of Skye, Isle of Arran, Northern Ireland, etc). The cost of delivery to these islands maybe considerably higher [£20 upwards] and a specific quote will be necessary.
(4) Therefore, if an item is marked as FREE DELIVERY, it ONLY applies to a delivery to Mainland UK.

If in any doubt, please give us a call us on 01524 410202 to discuss it.


Local Deliveries

We often provide a free local delivery if you are buying a piano or digital organ. Call us on 01524 410202 to discuss any delivery issues you may have.

PLEASE NOTE THAT BECAUSE SOMETHING IS ON THE WEBSITE, IT IS NOT NECESSARILY IN STOCK – PLEASE CHECK! 


Definition of Terms Used On Our Website Regarding Stock Availability

In Stock
This means we have the item in stock – this could be at our warehouse, or in the shop. If you are planning on making a long journey it is always better to phone us first to make one-hundred percent sure that we still have it. If an item doesn’t say it’s in stock – it probably isn’t, and we would advise you check with us before placing an order. PLEASE NOTE: We are a small team of human beings – we genuinely try our best to get things right on our website, but occasionally, errors arise regarding stock. We would rather you check with us first so we don’t let you down.

Out Of Stock
You wouldn’t believe the amount of people that order things that say “Out of Stock” and then get annoyed when we can’t supply them immediately. It’s worth giving us a ring [01524 410202] to see when we’re next expecting an ‘Out of Stock’ listing as we might be able to order you one quickly from the manufacturer.

Check Availability
This is often used on an item that regularly comes in and out of stock. There is a good chance that we will need to check so give us a call on 01524 410202.

In Transit To Us
This is an item that has been ordered from a supplier and is on it’s way to us. Delivery times vary wildly from one day to several months – give us a call on 01524 410202.

Available From The Manufacturer / Available To Order
This means we don’t have it in stock, but can order it from the manufacturer or distributor. Times can vary – give us a call on 01524 410202.

Accessory – To Order
This means we are unlikely to have it in stock as a rule, but can order it on request – if in doubt – give us a call 01524 410202.

Essentially, it is almost always better to give us a call on 01524 410202 first if you are in any doubt, or are in a particular hurry for a specific item.